Digital Services
and
Open Source
Tariq Rashid, @postenterprise
Wuthering Bytes, September 2015
Morning!
What is Digital?
Does Open Source Fit?
Ideas for OSS Business.
What is Digital Anyway?
1100100 1001 100 001010 ?
Digital is a Culture
... zealously focussed on users
user needs
designing user experience
organisation
not orgs needs
not orgs convenience
* not tech first, not even OSS tech first
step outside
and look back in
Copernican Revolution!
Users are at the centre of the universe.
... and we measure success by ongoing user satisfaction, not projects completed ....
Digital Dev is Human
errors
miscommunication
minds change
misunderstanding
human-scale complexity
we're not all the same
... so instead of making a big expensive risky bet ...
... trial, experiment, observe, test, confirm, learn, adapt, refine ...
"start small .. and grow"
... with users involved continuously ...
... happy satisfied users!
... who stay happy long after "go live"
Happy
Users
£ Value
digital is not about digitising (parts of) existing processes
It's about re-imaginging and crafting optimal adaptive services that respect people as human.
That means we care about ...
Design
User Experience
Responsive to change
OK!
We get it!
What about Open Source?
"I want to build a prototype quickly."
Open Source
or
Expensive Procurement-Heavy Proprietary Technology?
"I want to try a novel idea, to see if it works."
Open Source
or
Expensive Commitment-Heavy Proprietary Technology?
"It's low risk, I don't want to pay a lot."
Open Source
or
Expensive Inflexibly-Priced Proprietary Technology?
"I want to share my solution."
Open Source
or
Expensive and Closed Proprietary Technology?
"I want lower barriers to SME suppliers"
Open Source
or
Expensive Proprietary Technology?
"I need to design the UI & craft the UX"
Modular Open Source
or
Monolithic Proprietary Technology?
"I need APIs to my business information"
Open Standards loving Open Source
or
Closed Defensive Proprietary Technology?
"This supplier! Grrr! I need to change ..."
Vendor Agnostic Open Source
or
Lock-in Prone Technology?
"New recruits want to use which tools?"
Not much resists the inevitable march to open.
Data science tools. DC infrastructure. Google Kubernetes. Apple Swift. ...
Digital
Open Source
Ideas for OSS Business
Open Core?
doesn't help experiment, change
Open APIs
ways to get at core data
Keep it Modular
compose, mix, right-size solutions
Monitor UX
not many do this!
UR & Design!
for user-facing OSS
The future is bright for #open!
