Regular CNAME investigations not fully valid for these cases
Help Centers & HTTPS Custom Domain
Because in this system in the middle between the end user and actual website
It can handle all requests at the root domain level and have internal configurations to direct the subdomain to the appropriate location without needing a DNS record
Typical problems
Setting the wrong value
Using something like `theirdomain.intercom.help` or `intercomworkspacename.intercom.help` instead of `custom.intercom.help`
Setting up the wrong domain servers
Not following all instructions in our custom setup
Some examples
1. Why isn't `help.timothyandruth.com` working? See my settings below
2. I set up `docs3.thewheatfield.org`. Why isn't it working?
Set up your own custom help center
Log into Namecheap via 1Password
Create your own CNAME and set it up on your own help center