Built from the ground up for Better Business Bureau.
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Proven platform: 37 BBBs
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180,000+ AB records
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5 million+ emails sent
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Less than 1% unsubscribes
By the Numbers
90,000 device keys already issued
30,000+ downloads
33,523 requests sent YTD
5,498 reviews submitted YTD
By the Numbers - continued
ABs download the app on ABs' devices.
Aaron
Crayon Landscaping
615-555-5555
The customer receives a text on their mobile device.
Text does not reflect the cell number of sender.
Current IABBB Review Verification Process
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Unique email address
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Unique IP address
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Reviewer - email verification
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AB - customer validation
Closed Platform
CUSTOMER REVIEW
AB requests review
captures cell number or email address
Customer reviews submitted through the app are automatically pre-verified.
Device Keys
• A device key is needed to activate and use the app.
• Device keys are tied to each AB's BID.
• Each AB can have unlimited device keys.
• Six-digit alpha-numeric code generated (device key).
AB's Dashboard
AB's Dashboard - Reporting
AB's Dashboard - Reporting
Suspended or terminated businesses cannot use the app. Once they are again indicated as accredited (in Interactive Blue & eBindr), the app is reactivated.
Current Integrations
July 15, 2019: 2,328 BBB Reviews
February 20, 2020: 5,485 BBB Reviews
BID-driven information provided to BBBs
• App signups
• Device key activation
• All review request activity by ABs
• Date timestamp of requests
• Consumer information
• Reviews posted to AB Profiles
Assist with reviews on other review sites
works with 100+ review sites
Multichannel Engagement
Customize the message
**depends on
Crayon Landscaping sure
appreciates your business.
Thanks in advance for leaving
a review. It helps! Glad we
could be of service today.
http://bit.ly/2dkr7og
Crayon Landscaping -
click to leave a review
Thanks for choosing Crayon
Landscaping, where we grow
customers one project at a time.
Click to leave a review:
http://bit.ly/2dkr7og
Mark Schultz - Designer
Leave your review for
recipient's
device
Track the Details
Monitor reviews on major review sites
How would your BBB participate?
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You participate by earning 27% on each Premium upgrade.
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Premium is currently $149/month.
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Your participation is $40.23 per month per upgrade.
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Premium is $99/month for your ABs - no revenue participation.
OR
BBB SERVING THE HEART OF TEXAS (AUSTIN)
Better Business Bureau serving Upstate New York
June - December 2019
Total texts sent: 1,536
Total new accreditations: 259
Better Business Bureau of North Alabama
Over 40% adoption within the first 12 months of launching the platform
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Reviews are all we do
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Remove the friction for implementation
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Speed to market
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Expands the vaue proposition
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Comprehensive support for both BBBs and ABs