personas and kiosk design
MTM1532
Tiffany Tse
tset@algonquincollege.com
kiosk
... is a computer terminal featuring
specialized hardware and software
designed within a public exhibit that
provides access to information and
applications for communication,
commerce, entertainment, and
education
wikipedia.org
Examples
Examples
Examples
Types of kiosks
Point of information kiosk
Used to educate or inform
Product promotion kiosk
Used to promote products;
consumers receive information,
coupons, and other discounts.
Service or Transaction Kiosk
Can provide services that are free or paid.
Product Dispensing Kiosk
A store in a box, a point of purchase kiosk.
Internet Commerce Kiosk
Links directly to a business' website, to let a user purchase products and more.
components of a kiosk
Enclosure
This part of the device that houses the screen.
Enclosure
Accessibility
New Enclosures
http://the-gadgeteer.com/2011/02/03/self-service-kiosk-for-ipad-from-olea/
Hardware
Computer
Software
Acquire
triShell Kiosk
MediaXtreme
Many kiosk software is custom-made
New iPad kiosks
(it could be a website, app, etc).
Interface considerations
Keyboard / Keypad
Mouse/Trackball
Screen (Touch or not?)
Interface Characteristics
- Interface has high visibility
- Buttons should be large
- Text is large
- Text is typically sans-serif
Interface Characteristics
- Use of Icons (for multilingual kiosks)
-
Audio Feedback
-
Help option
-
Content is simplified
-
Is heavily tested
Best Practices
Stage one
Identify what the customer wants to accomplish.
Identify a KEY TASK.
Stage two
Determine what business performance objectives must be met and how to measure them.
Stage Three
Select the appropriate hardware configuration.
Design Principals
Create a compelling opening screen
Make actions responsive and provide progress indicators
Simplify the screen layout
use appropriate controls and present information clearly
make it finger friendly
Ensure clear readability
be open to design inspiration
Review
- Understand your objectives
- Design for the medium
- Measure your accomplishments
- Redesign when required (after testing)
User Experience / Personas
UX Design puts special emphasis on the human side of human-computer interaction, and its affective results, rather than on the mere usability of a product / service
User Experience
UX design practices is an umbrella term that encompasses a variety of different practices related to design and interaction.
What is UX?
Marketing, Technology, Copy Writing, IA, Information Design, Design Process Management, Editing & Curating, Interaction Design, Visual Design, User Research Best Practices, Social Networks, Ethnography, Agile Methods, Use Cases, ROI, Business Knowledge, Critiquing, Storytelling, Sketching, Analytics, Domain Knowledge, Presenting
Personas
One aspect of User Experience Design is considering the people that will use your product or service.
Defining the user is important.
Personas
Personas, like any models, must be based on real-world observation
- About Face 3: Essentials of Interaction Design
Personas - Benefits
Determine what a product should do and how it should behave.
Communicate with stakeholders, developers, and other designers.
Personas - Benefits
Build consensus and commitment to the design by
giving the team a common focus.
Measure the design’s effectiveness and
speed design iteration
Contribute to other product-related efforts such as marketing and sales plans
General guidelines
Start with real-world observations and data
3-5 per project to cover main user types
Too many per project means an unfocused project
Best Practices
Keep them simple and memorable
Focus on goals, not tasks
Create persona's in context of a specific project
Add some personal detail to give a human feel.
Basic Model
- Name
- Age
- Background (ethnicity, career/job, who are they?)
- Lifestyle (do they spend a lot of time online?)
- Personal Goals (what would they want?)
- Likes/Dislikes
- Technology Skills