Supercharge your bots with AI

Upkar Lidder, IBM

@lidderupk

ulidder@us.ibm.com

@lidderupk

IBM Developer

http://bit.ly/bot-tips

Set Expectations - platform specific

Bot Basics

@lidderupk

IBM Developer

Leverage existing data & AI

@lidderupk

IBM Developer

INTENT RECOMMENDATIONS

Leverage AI

@lidderupk

IBM Developer

INTENT RECOMMENDATIONS

Leverage AI

@lidderupk

IBM Developer

INTENT RECOMMENDATIONS

Leverage AI

@lidderupk

IBM Developer

INTENT RECOMMENDATIONS

Leverage AI

@lidderupk

IBM Developer

Disambiguation

Handle off topic questions

@lidderupk

IBM Developer

DIGRESSIONS

Handle interruptions

@lidderupk

IBM Developer

HANDLERS

@lidderupk

IBM Developer

Watson Cognitive Services - assistant

@lidderupk

IBM Developer

Intent recommendations
- leverage human-to-human logs
Digressions
- handle related questions
Slots / Handlers
- handle interruptions
Complicated flow in the Dialog editor
- jumps and conditions
Disambiguation
- multiple intents matched for an utterance
Search Skill
- Discovery Integration

Service Desk Integration
- Intercom, Zendesk
Free preview link
- good for hackathon demos
Quick integration with Facebook and Slack
Voice Agent
- STT
- Watson Assistant
- TTS
Call Cloud Functions from inside assistant
- integrate with other services

Bot Effectiveness & KPIs

@lidderupk

IBM Developer

measure, monitor, and understand the behavior of your bot.
understand where your assistant is doing well vs where it isn’t and to potentially focus your improvement effort to one of the problem areas identified.
- Coverage is the portion of total user messages your assistant is attempting to respond to.
- Effectiveness refers to how well your assistant is handling the conversations it is attempting to respond to.

understand relative performance of each intent and entity, the confusion between your intents, as well as the root cause of utterance issues. This information helps you prioritize your improvement effort.

generate the confusion matrix, calculate TP, FP, FN and TN, the total number of utterances, average helpfulness, precision and variance, summarize the possible root causes and display the results.

https://ibm.biz/assistant-notebooks

Measure Notebook - Live Bots

Effectiveness Notebook

Thank you

Let's chat !

@lidderupk

IBM Developer

Upkar Lidder, IBM

@lidderupk

https://github.com/lidderupk/

ulidder@us.ibm.com