Salesforce Administrator
"For my ally is the Force, and a powerful ally it is."
So, What is Salesforce?
Salesforce is...
Customer Relationship Management (CRM) Tool based on cloud computing
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CoFounded by Marc Benioff (had the idea for Salesforce during his stay in Hawaii studying meditation)
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On-cloud and on-demand
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Standard applications and customizations
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Easily integrated to other on-premise and on-cloud apps
Why should we learn it?
- Companies are moving to the cloud
- More job opportunities with more pay
- No previous experience/knowledge necessary
- Get certified without a degree
What is a CRM?
- Improve business relationships.
- Helps companies stay connected to customers,
- Streamline processes
- Improve profitability.
A tool to manage your company's relationships and customer interactions.
Case Study
Purple Mai'a Shave Ice (PMSI) makes the best shave ice in town. What are the various business units of PMSI?
What is Cloud Computing?
Cloud computing is the on-demand availability of computer system resources, especially data storage and computing power without direct active management by the user.
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Network based (internet) computing (development and services)
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Shared resources
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On-cloud and on-demand (flexibility)
Why are companies using cloud computing?
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Cheaper (half the cost)
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5 x faster
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Easy to use
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Secure
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Integrated
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Automatic updates
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Multi-tenant (sharing resources)
Comapanies that use Salesforce
Over 150,000 companies use Salesforce
Career Paths
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Administrators
The 'go-to' people in the organization and have in-depth understanding of Salesforce customization
Salary: $82,000
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Developer
makes the application, customization
Salary: $130,000
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Consultants
point of contact between the tech team and business
Salary: $95,000