@manekinekko
wassim chegham
Before We Begin...
Wassim Chegham
Dev Advocate
@manekinekko
let's chat irl
Going back in Time...
Remember this?
the new generation of BOTS
ML—Driven NATURAL LANGUAGE PROCESSING
ML—Powered Voice Recognition
Modern Chatbot Concepts
I am
Groot!
INTENT
ENTITY
CONTEXT
Hodor!!
* remember the details of the conversation
INTENT
Your Bot Workflow
Design
Develop
distribute
What to build
How to build it
How to ship it
Design
What to build
Start by creating your persona
give your bot a personality
core brand attributes
design principals
voice, style and dialog
bio sketch
Sample dialogs
Canonical “Happy path”
First-time experience
Return user
conversation Repair
Personality questions
Demo Time with DialogFlow
Develop
How to build your bot
Life of A
conversation
"Ok Google, talk to bot"
"Sure! Here is bot"
Invoke an action
"Hi! Welcome to bot. i can help you do..."
"I want to hear more about Chatbots"
"Chatbots are…"
Speech to Text, NLP, Knowledge Graph, ML Ranking, User Profile Text to Speech
Speech to Text
Text to speech
intents matching
Cloud Function—
Function-as-a-service
A "serverless platform for building event-based microservices".
Microservices oriented Completely Serverless & fully managed service
Open and Familiar
triggers
Cloud Storage
Cloud Pub/Sub
Direct HTTP calls
Cloud Firestore*
Real-time Database*
Firebase Authentication*
Google Analytics for Firebase*
A sample use case
Preparing the
dev environment
ngrok
LiveReload
Debug in Chrome
Cloud Functions demo
distribute
How to ship your bot
Deploying A Cloud Function
# With gcloud
$ gcloud beta functions deploy agent \
--trigger-http \
--stage-bucket gs://my-agent/
# With Firebase
$ firebase deploy --only functions
# Deploy Locally
$ functions deploy agent --trigger-httpReview and Approval
Web-based portal
→Triggering Information
→Merchandising and information
Approvals
→Automatic and manual policy checks
→Turn around in about 1 week
dialogflow integrations
Assistant surface area, and many others
dialogflow Integrations
Actions on Google
Google Home, TV, CARS… and more to come
External integrations
Slack, Facebook Messenger, Twitter, Twilio, Skype, Tropo, Telegram, Kik, LINE, Cisco Spark, Alexa, Cortana...