Effective Listening
&
Nonverbal Communication
A process by which information is exchanged between individuals through a common system of symbols, signs, or behaviour.
Taken from: Merriam-Webster Dictionary
Adler, R., Rosenfeld, L. & Proctor, R. (2001)
Communication is IMPORTANT, unless you want to live in solitude!
Why is it important?
- Getting our ideas across
- Having common understanding
Measure of effectiveness
- Clear and concise
- Easily understood
- Little room for error
We have two ears and one mouth, so we should listen twice as much as we speak.
Active
- Nonverbal cues
- Verbal cues
- Being observant
Passive
- Indifferent
- No feedback
Dynamic Conversations
- Able to receive feedback
- Tailor to the audience
- Well-balanced idea
- Prevent miscommunication
Active Listening
Why aren't we doing it?
- Preconceived notions
- Close-mindedness
- Distractions
Carver, Johnson, & Friedman, 1970
A process by which information is exchanged between individuals through a common system of symbols, signs, or behaviour.
Taken from: Merriam-Webster Dictionary
Dressing
Body language
Proxemics
language
Private
Personal
Social
Public
Why aren't we doing it?
Education
- Lack of emphasis
- Forced efforts
Teach by...
Learning
vs
Thinking
Practice is key
How to improve?
Observation
&
Adaptation
Topics we are interested in
In conclusion...
Communication is not only about speaking...
...but also about listening, dressing,
body language and proxemics.
