The Communication Process
Challenges and Opportunities
We tend to take communication FOR GRANTED,
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because it is a DAILY EXPERIENCE.
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In communication one person attempts to convey a MESSAGE,
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Sender
Receiver
from which another person tries to create meaning and UNDERSTANDING.
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There are many factors in the process, however, that sharply influence
whether the message is understood the way it was intended or not.
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Sender
Receiver
Motivation
Composition
Transmission
Reception
Interpretation
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So there is a lot of room for misinterpretation in the communication process.
Language
Word Ambiguity
Health
Attitudes
Worldviews
Cultural Differences
PERCEPTION
SOURCES
Additionally, the message can be altered through PERCEPTION SOURCES, such as:
Motivation
Composition
Transmission
Reception
Interpretation
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LANGUAGE: the use of jargon or speaking different natives languages.
WORD AMBIGUITY: words with different meanings depending on the context.
HEALTH: Physical and mental wellbeing.
ATTITUDES: Personality conflicts, lack of motivation or selective perception.
WORLDVIEWS: Differences in values, beliefs, goals, priorities, meanings, etc.
CULTURAL DIFFERENCES of verbal and non-verbal messages
can create entirely different interpretations.
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In short: to reach mutual understanding can be a truly complex task.
And even more, when you consider INTERPERSONAL FACTORS, such as:
INTERPERSONAL
FACTORS
Communication Style
Relationship Level
Conflict Level
Emotional Intelligence
Behavior Interpretation
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PROCESS
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PERCEPTION
SOURCES
OUR CHALLENGE: The communication process is so rich and complex that
there is a high likelihood to misunderstand the intended meaning of a message.
INTERPERSONAL
FACTORS
Communication Style
Relationship Level
Conflict Level
PROCESS
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PERCEPTION
SOURCES
OUR OPPORTUNITY: We can grow awareness for the communication process
by actively practicing the following three dialogue steps:
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Communication Style
Relationship Level
Conflict Level
Behavior Interpretation
CREATE
SPACE
that enables
Learning
BUILD TRUST to practice
mutual understanding
INTERPERSONAL
FACTORS
PERCEPTION
SOURCES
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"To grow awareness of the way you communicate and
to deliberately practice vital skills
will transform you, your relationships and world."
Xoán
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