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Copy of UX Customer Journey Maps: Visualizing the Shape of the Customer Experience
Mark Di Sciullo and Robert Sherron from the Boston-based TandemSeven firm will discuss how to visualize the key interactions customers have with your product or service through the use of a Customer Journey Map. This visualization method enables you to gain insights that'll humanize and prioritize design and technology decisions. The goal of this discussion is to present you with a framework to create a powerful story to help shift your organization's perspective from inside-out to outside-in.
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Tell the Story of Your Design with Customer Journey Maps
Mark Di Sciullo and Robert Sherron from the Boston-based TandemSeven firm will discuss how to visualize the key interactions customers have with your product or service through the use of a Customer Journey Map. This visualization method enables you to gain insights that'll humanize and prioritize design and technology decisions. The goal of this discussion is to present you with a framework to create a powerful story to help shift your organization's perspective from inside-out to outside-in.
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Prior Deck: UX Customer Journey Maps: Visualizing the Shape of the Customer Experience
Mark Di Sciullo and Rob Sherron from the Boston-based TandemSeven firm will discuss how to visualize the key interactions customers have with your product or service through the use of a Customer Journey Map. This visualization method enables you to gain insights that'll humanize and prioritize design and technology decisions. The goal of this discussion is to present you with a framework to create a powerful story to help shift your organization's perspective from inside-out to outside-in.