Accessible Voice and Conversational Interactions

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BBC Voice+AI

Once upon a time ...

BBC

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... speaking machines ...

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Sketches from Kempelen's book
Kempelen's speaking machine at Munich museum

Wolfgang von Kempelen's speaking machine

... speaking to machines ...

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Bell Labs 1952 - AUDREY: Automatic Digit Recognizer

Man speaking into a machine's microphone

... speaking to Siri ...

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... speaking with the AI ...

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Introducing amazon echo

... everywhere.

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Graph showing Juniper estimated growth of voice assistant use from 3.25 billion in 2109 to close on 8 billion by 2023 - Voicebot.ai
Graph showing Statista data that voice assistants are most used in cars or at home

We have a problem ...

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Comedian Lost Voice Guy

... being understood ...

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... understanding ...

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What's wrong, Spaghetti Noodle? A'm ambarrassed. Ah cahn't avan sah mah awn nahm carractlah... Have you ever thought about calling yourself a pasta instead? A'm a pasta!! Yayyyyyyy! - Hyperbole and a half
A'm a spaghatta nadle! I think you mean "I'm a spaghetti noodle". Ah hahve a spach ampadamant, asshal! - Hyperbole and a half

... perfecting the process.

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Diagram showing how speech input is sent to the cloud, processed by ASR, NLP, and AI, which uses NLG and TTS to return a spoken output.

Undertaking a journey...

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BBC Voice+AI

... lessons and discovery ...

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R&D role-playing ideas for voice interface user research - BBC
  • Learning
  • Review and analysis
  • Evidential user research
  • Analysis and corroboration

... learning ...

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To Siri with Love - Judith Newman

... learning ...

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... learning ...

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Screenshot from movie “How to Train Your Dragon” - BBC

... learning ...

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A clutch of Guinea Pigs - BBC

... and questions.

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question marks - BBC

Not

The End

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Surveyline

Thank you!

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BBC Voice+AI

Accessible Voice and Conversational Interactions

By Emma Pratt Richens

Accessible Voice and Conversational Interactions

Presentation for CSUN 2020

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