The Enterprise is Personnel again

Designing Apps that Empower Employees

Created by Ramesh Sundararaman / @meshsun

Background

Background Information on Enterprise Mobility

What is Enterprise Mobility?

Enterprise Mobility:
• Mobilizing business processes transform the way enterprises function
• Enable higher employee productivity, increased customer satisfaction and better operations efficiency

Mobile OS: Android & Enterprise Mobility

Emerging Opportunity:
• With Cloud: Employees have access to all of the enterprise data and apps from outside the 4 walls
• With Android & Firefox OS: available in Different Form-Factors & Price-points
• Enterprise mobility can soon become a reality even at SMBs.
• Huge opportunity for mobile developers to capitalise on this enterprise opportunity.

Enterprise Hardware: Mobile Devices

Enterprise Devices:
• Evolved significantly, might lack the finesse of consumer devices.
• Different form factors - handheld, wearable (wrist watch, finger ring, shirt badge, etc.) and kiosk
• Different input mechanisms (touch, voice, gesture)
• Various sensors (rfid, nfc, barcode)

Enterprise Applications & Employee Experience

Enterprise Applications:
• Enterprise vs. consumer apps - security, availability, reliability, scalability, regulatory
• Tools, technologies and audits - MDM, Enterprise App Store, many of these can be addressed.
• However, the one often overlooked factor is the "Employee Experience".

Enterprise Applications & Employee Experience

Employee Experience:

Outline of Today's Talk

Outline: With the help of real-world examples, the following questions will be addressed in the talk:
1. Who is an enterprise employee?
2. What is the employee's working context?
3. Rethinking the design paradigm: "Mobile First" to "Employee First"
4. How "Employee First" design helps in improved employee satisfaction and app adoption?

My Experience

Why Me?
• 16+ Years of experience launching Mobility Devices & Software
• Launched Symbol's FR6X mobile computer & associated field mobility solutions
• Conducted UX studies & defined, launched Motorola's MotoFone mobile phone
• Conducted Mobility Strategy, Design Studies
• Consulted Enterprises & Partners
• Identified Mobility Solutions within & outside the-4-walls
• Worked with Blue & Gray Collar Employees - Industrial & Service
• Across Different Verticals - Retail & Hospitality, Supply Chain, Healthcare, Field-Mobility
• Using Mobile Devices: Multi-device, Multi-OS
• Deployed Responsive Apps

Employees & Usage Context

Characteristics of Employees:
• Cloud + mobility + Real-time info: Most benefits accrue from / to field personnel for enterprises
• Sales personnel - highly opinionated, ego, non-conformance, Highly driven, brutal, Don't respect mediocrity, Can't stand complexity / scrutiny / transparency, Don't respect technology for tech sake
• Varying Skill Level, age-groups all accessing same applications - Font size
• If Field doesn't adopt mobility, enterprise mobility - BYOD all bound to fail
• Good User experience - increases adoption - increases success
• Simple and easy to use - otherwise, low morale, dissatisfaction, affect organisation processes
• Try using a barcode scanner on a box with big barcode - trial and error; capture QR code using phone's camera

Employees & Usage Context

The meat of the talk Real-world examples

Characteristics of Mobility Rollout

Hear more during the talk Real-world examples

Satisfying the Stakeholders

You will be taken aback by the challenges Real-world examples

Characteristics of Apps

Yes, Its different Real-world examples

Types of Apps

Definitely, its different Real-world examples

Employee First

My Recommendations

Conclusion

Good Presenter: Not one who tries to impress the audience; But one who tries to cause benefit to the audience