Digital Services

and

Open Source

Tariq Rashid, @postenterprise

Wuthering Bytes, September 2015

Morning!

What is Digital?
Does Open Source Fit?
Ideas for OSS Business.

What is Digital Anyway?

1100100 1001 100 001010 ?

Digital is a Culture

... zealously focussed on users

user needs

designing user experience

organisation

not orgs needs

not orgs convenience

* not tech first, not even OSS tech first

step outside

and look back in

Copernican Revolution!

Users are at the centre of the universe.

... and we measure success by ongoing user satisfaction, not projects completed ....

Digital Dev is Human

errors

miscommunication

minds change

misunderstanding

human-scale complexity

we're not all the same

... so instead of making a big expensive risky bet ...

... trial, experiment, observe, test, confirm, learn, adapt, refine ...

"start small .. and grow"

... with users involved continuously ... 

... happy satisfied users!

... who stay happy long after "go live"

Happy

Users

£ Value

digital is not about digitising (parts of) existing processes

It's about re-imaginging and crafting optimal adaptive services that respect people as human.

That means we care about ...

Design

User Experience

Responsive to change

OK!

  We get it!
          What about Open Source?

"I want to build a prototype quickly."

Open Source

or

Expensive Procurement-Heavy Proprietary Technology?

"I want to try a novel idea, to see if it works."

Open Source

or

Expensive Commitment-Heavy Proprietary Technology?

"It's low risk, I don't want to pay a lot."

Open Source

or

Expensive Inflexibly-Priced Proprietary Technology?

"I want to share my solution."

Open Source

or

Expensive and Closed Proprietary Technology?

"I want lower barriers to SME suppliers"

Open Source

or

Expensive Proprietary Technology?

"I need to design the UI & craft the UX"

Modular Open Source

or

Monolithic Proprietary Technology?

"I need APIs to my business information"

Open Standards loving Open Source

or

Closed Defensive Proprietary Technology?

"This supplier! Grrr! I need to change ..."

Vendor Agnostic Open Source

or

Lock-in Prone Technology?

"New recruits want to use which tools?"

Not much resists the inevitable march to open.

Data science tools. DC infrastructure. Google Kubernetes. Apple Swift. ...

Digital

Open Source

Ideas for OSS Business

Open Core?

doesn't help experiment, change

Open APIs

ways to get at core data

Keep it Modular

compose, mix, right-size solutions

Monitor UX

not many do this!

UR & Design!

for user-facing OSS

The future is bright for #open!