Building payment solutions for

brick & mortar

Yeswanth,WalkIn

CCD

Coffee shop with 1500+ stores in 200+ cities in India

Problem

Who are my customers?

How should I establish a 2-way communication with my customers?

Walkin Platform

Payments

Personalisation

Loyalty

CCD Mobile App

Stats

Downloads : 2M +

Transactions: 2M + 

Playstore Rating: 4.2

 

Marketing

Instore banners

Word of mouth

(1/3) Ease of use

Wifi

Bluetooth

Sound

QR Code

User choice

Redundancy

(2/3) Secure the App

QR Code Security

Removed ability to create screenshots

Signing the QR Code

Added timestamp for every QR code generated

Added a sync number

Fraud

Device restrictions

User restrictions

Outliers

(3/3)  On-the-ground reality

POS is offline

  1. Place order with the barista
  2. Print bill with QR Code on the back
  3. Customer scans the bill
  4. Customer then chooses payment options and pays in his mobile. He then shows the confirmed QR code to barista
  5. Barista scans the payment confirmation QR code. Voila!
  6. Barista now prepares the order and fetches it to your table

Barista training

Whatsapp videos

Printed material

Training sessions

Business Process

Re-engineering

Incentives for promoting app usage

Accountability across all levels 

Thank You! 

Email: yash@getwalk.in

Quick Recap

(1/3) Ease of Use        

  • Give plenty of choices to the user 
  • Provide redundant payment flows

(2/3) Secure the App

  • Secure the QR Code
  • Look out for fraud and track outliers 

(3/3) On-the-ground reality

  • Handle POS offline scenarios    
  • Plan a robust training plan
  • Create accountability at all levels 

Building Payment Solutions for Brick & Mortar

By Yeswanth S

Building Payment Solutions for Brick & Mortar

  • 1,147