184 responses in total

65 >= State1

16 challenges

Oct - Dec 2015

Seeking reciprocity from Zara

16 unique ID responses, 124 responses in total to all 15Q Zara posed. Of the 30 challenging responses, ...

8

Stated verbal avoidance of topic

5

Implied avoidance of topic

8

2

Abusive Language

4

Seeking Clarification

3

Deliberate Challenge of Zara's ability

13

Seeking reciprocity from Zara

8

13

Avoidance of topic

Bonding

Mutual trust

Psychological need of Users

Intuition: Humans needs cues to bond with robots the same way humans bond with each other 

Context: Most of the responses are from Asian users

How reliable are these insights?

-- 16 challenges/180 responses is a small sample size

-- Lee, M.K. et. al. "Gracefully Mitigating Breakdowns in Robotic Services" (2010) : 457 respondents to survey

How might Zara respond to challenging questions/derailing topics in an empathetically graceful manner that enhances mutual trust and information reciprocity?

-- Based on the psychological need of the users

-- Ease into conversations

Discussion with Prof Ma 

-- Do we need more response data? 

-- If yes, what setting and what factors should we control?

-- Intuition: Need more data

Mutual Trust Assumption Validation 

-- Psychology literature on mutual trust and bonding

-- A. Aron et. al. "The Experimental Generation of Interpersonal Closeness"  (1997)  

Paper Submission Deadline: 18 Sep 2016

Conference Date: 6-11 May 2017

Location: Denver, USA

*According to: http://www.sigchi.org/conferences