Title Text

Support Across Help

Ownership

Jen, basically

regular progress with representatives from each squad

Product Owners

• What support is needed?
• Buy-in: time and funding
• Prioritisation

Monitoring

• Individual squads first
• Fix false positives
• Ensure all app monitoring was correct and appropriate

#shameless

• Shared Slack Channel
• Gives us an idea of the issues
• Facilitated conversation
• Inadvertent competition
• Shared improvements

Runbooks

• Base on real issues from #shameless
• Focussed HOWTO style
• Shared format across squads
• Common maintenance pages

New Relic

• Monitoring grouped by support level
• Spark integration

We can share...

• Runbooks
• New Relic expertise
• Standard S3 error pages

What's Next?