A CRASH COURSE in PHYSICAL Delivery 

ASCLA Discovery to Delivery Preconference | 06.28.13


Jason Kucsma | @J450Nk
Director, Metropolitan New York Library Council



About ME

American Culture Studies

Clamor Magazine

Allied Media Conference

SIRLS, UofAZ

METRO

I have NO BUSINESS doing delivery!


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WITHER LAND. 




ENTER EMPIRE LIBRARY DELIVERY.




WHAT WE LEARNED BY
TAKING OVER A STATEWIDE DELIVERY SERVICE IN LESS THAN A YEAR



BE NIMBLE.

With our planning
With our task force 
With our process



OPEN COMMUNICATION. 

Document what we knew. 
Document what we didn't know. 



MANAGE FLEXIBLE EXPECTATIONS. 

For our bidders 
For our libraries
For ourselves



STICK WITH WHAT YOU DO BEST.

Bring in the experts. 
Leverage your strengths. 

 



Plan for Growth.

Successful first year
Building on success



LOOKING BACK

Be nimble.
Open communication. 
Manage flexible expectations. 
Stick with what you do best. 
Plan for growth. 



THANK YOU!


jkucsma@metro.org
@J450NK

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A Crash Course In Physical Delivery

By Metropolitan New York Library Council

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A Crash Course In Physical Delivery

Presentation for the ASCLA Physical Delivery Group at ALA, 20130628

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