KVS Case Management bid

Kickoff

Overview

1. Replace bespoke system
2. Enhancements

Current system

• Quite capable and mature
• Steps in business process are well known already
• Current system has correct workflow for steps and tasks already
• Allows user management, access control
• Allows import of cases from AGSVA "packs"

So what's the problem?

• Work done for steps/tasks is manual/inefficient and prone to error
• 3 systems to do work - email, current case system and a file system
• No automated notifications/reminders/alerts
• No audit of real work beyond movement between steps
• AGSVA Word docs need to be filled out manually for every case

Client expectations

• Improve efficiency and quality
• Modernise to supported system
• Flexible for other use beyond vetting
  (other business areas)
• Secure (sensitive information)
• Suits remote workers
• Limited budget (open to phased approach)
• Proposal is detailed enough to satisfy reviewers
  (ie they couldn't give us a straight answer on what they need the response to include)

Our response format

• First things first what content should be in there?
• Based on this what format makes sense? Word doc or powerpoint?

Who will do what

• Based on format and content needs

Agree on next steps