erl2017_empathy

A presentation given at Electronic Resources & Libraries conference April 2017. Title of presentation: Purposeful empathy towards better processes and products. Libraries exist to serve users, yet we often fail to empathize and appreciate how they think and work. Empathy builds a better team, a better product, a better us; we need to recognize when to incorporate it into our teams and design processes. Join our workshop for a hands-on experience analyzing and discussing scenarios where empathy should be present, as well as discussing its limitations.

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