eHawaii.gov

Access Hawaii Committee

June 1, 2015

Russell Castagnaro, General Manager

 

Why?

Turning a disaster into a success...

1997 Assessment...

National Survey identifies Hawaii as 49th in nation!

Learn from the top 10

  • What they were doing
  • How they were doing it
  • How they funded it

RFP Issued in 1999

  • Fast-track eGovernment
  • Self funding/ transactional mechanism for services
  • Whole life-cycle services
  • Limited capacity for T&M
  • Marketing/ Outreach included
  • Perpetual for-use-only license

State Success Stories

Best of the Web!

More Awards

450+ websites

Partner Success Stories

Hugh R. Jones

Supervising Deputy Attorney General

Our collaboration with HIC [...] has enhanced our Division's 
     ability to streamline and make more efficient processing...

Tax & Charities Division

Ronald Moon

Chief Justice

I look forward to continued collaboration between
     our organizations.

 

Alvin Onaka

State Registrar & Chief

[HIC is] our partner and an extension of our resources.
     We could not have had our successes without them.

Office of Health Status Monitoring, DOH

State House

HIC [...] making government more efficient and improving
     services for the people of Hawaii.

Title Text

Services Success Stories

DCCA - Business Registration

DCCA - Business Registration

DCCA - Insurance Division

DCCA - Insurance Division

DCCA - Professional & Vocational Licensing

DCCA - Professional & Vocational Licensing

DLNR (5 apps)

DOTAX (7 apps)

100+

services

Untold Stories

(value, hidden value, no-cost benefits?)

Citizen Success Stories

Customer Service

59,337

(covering 54 services)

CUSTOMER SERVICE RESPONSES LAST YEAR

You folks are awesome, efficient, and professionals!!!
You are an asset in the government sector. I am not a
high-tech individual but your help made my life easier. Thank you very much again.

Customer Service Feedback

I am in deep appreciation for your immediate response to my questions thank you so much for your time and for making my experience with your office a pleasurable one!"

I received always the answers very quickly, considering different time zones, as if I was the only client that you have (and I know you have a lot of requirements from people)!!! Thank you Support Team! Mahalo.

(myHawaii community savings data?)

Thank you!

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Access Hawaii Committee presentation

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