Access Hawaii Committee

June 1, 2015

Russell Castagnaro, General Manager



Turning a disaster into a success...

1997 Assessment...

National Survey identifies Hawaii as 49th in nation!

Learn from the top 10

  • What they were doing
  • How they were doing it
  • How they funded it

RFP Issued in 1999

  • Fast-track eGovernment
  • Self funding/ transactional mechanism for services
  • Whole life-cycle services
  • Limited capacity for T&M
  • Marketing/ Outreach included
  • Perpetual for-use-only license

State Success Stories

Best of the Web!

More Awards

450+ websites

Partner Success Stories

Hugh R. Jones

Supervising Deputy Attorney General

Our collaboration with HIC [...] has enhanced our Division's 
     ability to streamline and make more efficient processing...

Tax & Charities Division

Ronald Moon

Chief Justice

I look forward to continued collaboration between
     our organizations.


Alvin Onaka

State Registrar & Chief

[HIC is] our partner and an extension of our resources.
     We could not have had our successes without them.

Office of Health Status Monitoring, DOH

State House

HIC [...] making government more efficient and improving
     services for the people of Hawaii.

Title Text

Services Success Stories

DCCA - Business Registration

DCCA - Business Registration

DCCA - Insurance Division

DCCA - Insurance Division

DCCA - Professional & Vocational Licensing

DCCA - Professional & Vocational Licensing

DLNR (5 apps)

DOTAX (7 apps)



Untold Stories

(value, hidden value, no-cost benefits?)

Citizen Success Stories

Customer Service


(covering 54 services)


You folks are awesome, efficient, and professionals!!!
You are an asset in the government sector. I am not a
high-tech individual but your help made my life easier. Thank you very much again.

Customer Service Feedback

I am in deep appreciation for your immediate response to my questions thank you so much for your time and for making my experience with your office a pleasurable one!"

I received always the answers very quickly, considering different time zones, as if I was the only client that you have (and I know you have a lot of requirements from people)!!! Thank you Support Team! Mahalo.

(myHawaii community savings data?)

Thank you!

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