How To Win Friends And Influence People At Work

Materials based on:

Dale Carnegie's - How To Win Friends & Influence People

https://www.hubspot.com/sales/how-to-win-friends-and-influence-people-summary

Fundamental Techniques in Handling People

1. Don't Criticize, Condemn, or Complain

2. Give honest and sincere appreciation

3. Give people what they want, not what you want.

Six Ways to Make People Like You

1. Become generally interested in other people

2. Smile

3. A person's name is the sweetest and most important sound in any language

4. Be a good listener. Encourage people to talk about themselves.

5. Talk in terms of the other person's interests

6. Make the other person feel important

How To Win People To Your Way of Thinking

1. The only way to win an argument is to avoid it

2. Show respect for the other person's opinions. Never say, "You are wrong"

3. If you are wrong, admit quickly and emphatically

4. Begin in a friendly way

5. Get the person saying "Yes yes" immediately

6. Let the other person do a great deal of the talking

7. Let the other person feel the idea is theirs

8. Try honestly to see things from their point of view

9. Be sympathetic with the other person's ideas and desires

10. Appeal to nobler motives

11. Dramatize your ideas

12. Throw down a challenge

Be a Leader: How To Change People

1. Begin with praise and honest appreciation

2. Call attention to people's mistakes indirectly

3. Talk about your own mistakes before criticizing the other person

4. Ask questions instead of giving direct orders

5. Let the other person save face

6. Praise every improvement no matter how small. Be lavish in praise

7. Give the other person a fine reputation to live up to

8. Use encouragement. Make the fault seem easy to correct.

9. Make the other person happy about doing the thing you suggest