Don't Talk Tech!

IT Service Professionals

are NOT paid to be "techies"

Nobody cares what you know

• Certifications only matter to you and your teachers... and maybe your mom
• "What can you do?" counts much more than "What do you know?"
• Fixing what's broken is only the beginning...

Give them the Business

• Stop fixing things! Start creating solutions
• Don't just back up their data - manage their information and communication assets
• Take stock: be the keeper of their inventory - hardware, software, accounts, passwords and configurations
• Find ways to automate and create structure - let the technology do the grunt work

Speak to the Bottom Line

• Save time
• Eliminate wasted effort
• Add customers
• Increase revenue
• It's not about the invoices - it's about the benefits

Think CAREER, not JOB

• You are responsible for your own career path
• Every job is preparation for the next job
• Knowledge of your clients' business needs will distinguish you more than mastery of technical skills
• Pay attention to regulations that mandate the use of certain technological solutions, and stay ahead of the curve
• Never stop learning

Where is IT heading...?

• Mobile/Apps market/Location-based customer engagement
• Collaboration/Virtual teams/Video conferencing
• Very Big Data - storage/backup/disaster recovery
• High-speed WiFi EVERYWHERE