eHawaii.gov
Introduction to the Portal Program Manager
July 2, 2015
Why?
Turning a disaster into a success...
1997 Survey
National survey identifies Hawaii as
49th in nation.
Learn from the Top 10
- What they were doing
- How they were doing it
- How they funded it
RFP Issued in 1999
- Fast-track eGovernment
- Self funding/ transactional mechanism for services
- Whole life-cycle services
- Limited capacity for T&M
- Marketing/ Outreach included
- Perpetual for-use-only license
Self Funded
- 110+ services
- Payments processed $1.7b
- 33 full time staff members
- Many new projects in development
- High levels of security
- Looking forward to working with PPM
HIC 2015
- 110+ services
- Payments processed $1.7b
- 33 full time staff members
- Many new projects in development
- High levels of security
- Looking forward to working with PPM
State Success Stories
Best of the Web!
Awards
my.hawaii.gov
(so far this year)
Community Savings
450+ websites
Citizen Success Stories
Customer Service
Our customer service staff handle phone, emails, and live chats for all services, as well as providing technical support and answering billing questions.
59,337
CUSTOMER SERVICE RESPONSES LAST YEAR
You folks are awesome, efficient, and professionals!!!
You are an asset in the government sector. I am not a
high-tech individual but your help made my life easier. Thank you very much again.
Customer Service Feedback
I am in deep appreciation for your immediate response to my questions thank you so much for your time and for making my experience with your office a pleasurable one!"
I received always the answers very quickly, considering different time zones, as if I was the only client that you have (and I know you have a lot of requirements from people)!!! Thank you Support Team! Mahalo.
Services Success Stories
DCCA - Business Registration
Camping
HIePRO - Procurement System
HIOSH - Elevator Permitting
110+
services
Survey Results
Survey
63 Partner Contacts
-
Measurement of overall satisfaction with HIC
-
What HIC does well and what can be done better
- Three phases
Mahalo!
Visit hic.ehawaii.gov to learn more
Hugh R. Jones
Supervising Deputy Attorney General
Our collaboration with HIC [...] has enhanced our Division's
ability to streamline and make more efficient processing...
Tax & Charities Division
Ronald Moon
Chief Justice
I look forward to continued collaboration between
our organizations.
...HIC has been an invaluable resource that we can count
on to assist us in arriving at an effective, sound, and timely
solution for any request made to their team..
Liane Moriyama
Administrator
Hawaii Criminal Justice Data Center
Attorney General's Office
Our division's savings continue to grow each year as a result of our
partnership with HIC. In 2014, avoided costs were near $700,000
as a result of savings from printing, postage and manual data entry costs.
Ty Nohara
Commissioner of Securities
DCCA BREG Division
Alvin Onaka
State Registrar & Chief
[HIC is] our partner and an extension of our resources.
We could not have had our successes without them.
Office of Health Status Monitoring, DOH
I was most pleased with the HIC team’s thoroughness from the requirements
identification phase through design, testing, and deployment. The online
ballot delivery system streamlined (to literally minutes) internal processes
that required hours each day in previous elections.
Glen Takahashi
Acting City Clerk
Office of the City Clerk
Honolulu City and County
State House
HIC [...] making government
more efficient and
improving services for
the people of Hawaii.
eHawaii.gov - Introduction to PPM
By burt
eHawaii.gov - Introduction to PPM
Access Hawaii Committee presentation
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