THE POWER OF COMMUNICATION

Witnessing Health Workers' Superpowers

Sometimes we wonder what difference communication skills

can actually make.

We can witness during emergencies the subtle yet powerful impact

of communication skills
where health workers have to respond to contrasting needs.

SKILLS ON ROUTE
1. Clarity: communicating urgencies to the driver

2. Care: advising calmly an apprentice who is in distress

SKILLS ON SITE
1. Directness: describing frankly raw facts of injuries to colleagues
2. Compassion: reassuring empathically a family member

SKILLS AFTERWARDS
1. Integration: venting strong emotions with a colleague
2. Learning: discussing practical details that could be handled better

"To master the Art of Communication:

We pay full attention, respond to contrasting needs,
and flow between polarities of skills."

Xoan