Prioritizing
Author Experience

DotAll 2018

What is author experience (AX)?
 

How to participate

  1. Don't take notes
  2. Ask questions
  3. Prior knowledge
  4. #dotall2018ax  | @KatieMaeFritz

Katie Fritz,

author

Principles of

User Author Experience

1: UX (Users)

2: AX (Authors)

3: DX (Developers)

1: UX (Users)

2: AX (Authors)

3: DX (Developers)

UXAXDX

1: UX (Users)

2: AX (Authors)

3: DX (Developers)

Familiarity
is
important

Less
is
More
 

Less
is
More
 

What do authors need??????????
 

Guess

Guess

Ask

Guess

Ask

Observe

Observe

Guess

Ask

1. Observe

Guess

Ask

2. Iterate 🔁

UX > AX > DX

Familiarity

Less is more

Observe + Iterate

Problems

&

Solutions 

1. "That one thing looks weird."

Have them show, not tell

Listen for the real problems

2. "How do I edit the home page again?"

Make it familiar

Familiar language 

Familiar interface

Expose things that are hidden

Before

After

Before

After

Group related interfaces

Text

When all else fails - instructions

3. "I can't get this page to look right."

Redactor configs to the rescue!

Hide unneeded buttons

Text

Simple config

Paste Plain Text

4. "Help! All the images are broken!"

If they can't see it, they can't break it

Restricted permissions:

gift, not punishment

5. "Where are my changes?"

Color code sites

6. "How do we format dates again?"

Keep it all in the site!

Field

instructions

Field validation

Add links to dashboard

1. Find the real problems

2. Less is more

3. Familiarity is important

4. Put documentation in context

In conclusion:

Prioritizing Author Experience

By Katie Fritz

Prioritizing Author Experience

45 minute talk for DotAll 2018

  • 308
Loading comments...

More from Katie Fritz