What Gets Measured Gets Managed

How to make measurable goals

What is a measurement?

Measurements are

• Objective, not Subjective
• Quantifiable (can become a number or Boolean)
• Relevant, applicable to the situation

Objective Measurements

• Net Promoter Score (int)
• Availability of Service (%)
• Speed, Computational Complexity, Space Complexity (int or category)
• Adherence to Specification (%)
• Project Completion As Initially Agreed (Boolean)
• Defect Rate (x in y)

Subjective Measurements

• Code Quality
• Customer Satisfaction
• Meeting Participation
• Enthusiasm
• Energy
• Striving
• "Go Getter-ness"
• Ambition
• Initiative
• A Pleasant Attitude
• Leadership
• Contribution to Morale
• Learning Speed
• Snappiness
• "Seems Smart"

• Your Examples...

Identify the Goals of the Team

Identify the Goals of the Team

How does your work relate to the completion of those goals?

ELT-Aligned vs Internal work

ELT-aligned Team Goals

• Service Availability
• Completion of Features
• Completion of Audits
• Team OKRs 
• Required Maintenance

Internal Work (aka cost centers)

• Internal Dev Tools Team
• Software Testing Dept
• Architecture Groups
• ERG Leadership
• Rewrites and Refactors

Identify the Goals of the Team

How does your work relate to the completion of those goals?

Are these goals written down and committed to the Executive Leadership Team, or are they internal team goals?

Your Goal: Be Involved in the Highest Priority Work

The Manager's Perspective