Matt Cromwell PRO
Matt Cromwell is COO at Impress.org, makers of GiveWP -- the best way to fundraise online with WordPress.
WordCamp Los Angeles 2017
Presented by: Matt Cromwell
slides.com/mattcromwell/wclax-2017
Kill'em with Kindness
Managing People is about
GOALS
Don't manage your words;
COMMUNICATE
RESULTS
Don't Set Deadlines
SET EXPECTATIONS
All Feedback is
FEEDBACK
4 Types of Gripes
and how confidence resolves them all
3. False Expectations
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Reinforce the contract
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Re-emphasize the scope
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Clarify what can be done -- with confidence
4. Disappointment
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"I understand"
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Make repairations
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Assure them that their success is your priority
1. Misunderstanding or Miscommunication
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Share Responsibility without saying "I'm sorry"
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Clarify
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Evoke Confidence
2. Disappointment
- Acknowledge what they are entitled to
- Remind them what you are entitled to
- Direct a clear way forward
Matt Cromwell
Head of Support at WordImpress
@learnwithmattc
Kill'em with Kindness
By Matt Cromwell
Kill'em with Kindness
Matt has been both a client manager, customer manager, and now supervisor. He will discuss the type of verbal and written skills you need to enhance in your day-to-day communication to serve customers, clients, and/or co-workers effectively. The biggest insights are not so much the words you use, as the goals you want to achieve with these relationships.
