The Enterprise is Personnel again
Designing Apps that Empower Employees
Created by Ramesh Sundararaman / @meshsun
Background
Background Information on Enterprise Mobility
What is Enterprise Mobility?
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Enterprise Mobility:
- Mobilizing business processes transform the way enterprises function
- Enable higher employee productivity, increased customer satisfaction and better operations efficiency
Mobile OS: Android & Enterprise Mobility
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Emerging Opportunity:
- With Cloud: Employees have access to all of the enterprise data and apps from outside the 4 walls
- With Android & Firefox OS: available in Different Form-Factors & Price-points
- Enterprise mobility can soon become a reality even at SMBs.
- Huge opportunity for mobile developers to capitalise on this enterprise opportunity.
Enterprise Hardware: Mobile Devices
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Enterprise Devices:
- Evolved significantly, might lack the finesse of consumer devices.
- Different form factors - handheld, wearable (wrist watch, finger ring, shirt badge, etc.) and kiosk
- Different input mechanisms (touch, voice, gesture)
- Various sensors (rfid, nfc, barcode)
Enterprise Applications & Employee Experience
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Enterprise Applications:
- Enterprise vs. consumer apps - security, availability, reliability, scalability, regulatory
- Tools, technologies and audits - MDM, Enterprise App Store, many of these can be addressed.
- However, the one often overlooked factor is the "Employee Experience".
Enterprise Applications & Employee Experience
Employee Experience:
Outline of Today's Talk
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Outline:
With the help of real-world examples, the following questions will be addressed in the talk:
- Who is an enterprise employee?
- What is the employee's working context?
- Rethinking the design paradigm: "Mobile First" to "Employee First"
- How "Employee First" design helps in improved employee satisfaction and app adoption?
My Experience
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Why Me?
- 16+ Years of experience launching Mobility Devices & Software
- Launched Symbol's FR6X mobile computer & associated field mobility solutions
- Conducted UX studies & defined, launched Motorola's MotoFone mobile phone
- Conducted Mobility Strategy, Design Studies
- Consulted Enterprises & Partners
- Identified Mobility Solutions within & outside the-4-walls
- Worked with Blue & Gray Collar Employees - Industrial & Service
- Across Different Verticals - Retail & Hospitality, Supply Chain, Healthcare, Field-Mobility
- Using Mobile Devices: Multi-device, Multi-OS
- Deployed Responsive Apps
Employees & Usage Context
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Characteristics of Employees:
- Cloud + mobility + Real-time info: Most benefits accrue from / to field personnel for enterprises
- Sales personnel - highly opinionated, ego, non-conformance, Highly driven, brutal, Don't respect mediocrity, Can't stand complexity / scrutiny / transparency, Don't respect technology for tech sake
- Varying Skill Level, age-groups all accessing same applications - Font size
- If Field doesn't adopt mobility, enterprise mobility - BYOD all bound to fail
- Good User experience - increases adoption - increases success
- Simple and easy to use - otherwise, low morale, dissatisfaction, affect organisation processes
- Try using a barcode scanner on a box with big barcode - trial and error; capture QR code using phone's camera
Employees & Usage Context
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The meat of the talk
Real-world examples
Characteristics of Mobility Rollout
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Hear more during the talk
Real-world examples
Satisfying the Stakeholders
You will be taken aback by the challenges Real-world examples
Characteristics of Apps
Yes, Its different Real-world examples
Types of Apps
Definitely, its different Real-world examples
Employee First
My Recommendations
Conclusion
Good Presenter: Not one who tries to impress the audience; But one who tries to cause benefit to the audience
Stellar Links
THE END
BY Ramesh Sundararaman / @meshsun
Enterprise-is-Personnel-Outline
By meshsun
Enterprise-is-Personnel-Outline
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