Digital accessibility in a Council context

Accessibility Hui

March 2020

Wellington City Council logo

Introduction and agenda

  1. Introduction and agenda
  2. Jason Kiss (DIA)
    Web accessibility: What it is and how to do it

  3. Jane Hadaway
    Activities in the Website team to improve accessibility

  4. Kyal Little
    Answering customer enquiries using a screenreader and wellington.govt.nz

  5. AltTextForAll video

  6. Matt Lane
    Take home actions: "What can I do?"

2. Jason Kiss (DIA)

3. Activities in the Website team

Website team purpose:

wellington.govt.nz delivers
empowering, reliable and purposeful content and
fully integrated services
so our online customers can
easily carry out tasks and
get useful information about Council’s services & facilities.

3. Activities in the Website team

Principle 3: Our content is accessible

We do this by:

  • using plain language
  • writing alternative text for images and graphs that communicate important information
  • including captions for all video and audio content
  • using headings correctly
  • formatting tables using row and column headings
  • optimising PDFs
  • carrying out usability testing on new content.

3. Activities in the Website team

  • Addressing accessibility issues from the annual ALGIM website audit
Cover page of WCC's 2019 ALGIM report
Icon of a sad face

2019: wellington.govt.nz
49% accessibility audit

3. Activities in the Website team

  • Helping address accessibility recommendations
     
Cover page of 2018 Access Advisors' report
12 recommendations from the report

3. Activities in the Website team

  • Setting up a Website team Accessibility Working Group
Screenshot of excerpt from meeting notes

3. Activities in the Website team

  • Having a focus on improving readability and plain English
    across the site
Screenshot of Hemmingway app - an app to help with plain English

Using tools such as the Hemingway Editor & Word's readability stats

Screenshot from a readability analysis tool

https://readable.com/blog/the-flesch-reading-ease-and-flesch-kincaid-grade-level/

3. Activities in the Website team

  • Retiring tools that do not  support accessibility - and using tools that do, example: online forms tools
Screenshot from SurveyGizmo on "Leading Practices: How to Build Accessible Surveys"

SurveyGizmo is more accessible

Tweet from https://twitter.com/typeformhelp/status/1235887252867141632: "In the short term, we do not have any concrete plans in place for meeting WCAG accessibility standards, which includes support for screen reader technologies, but we are aware of the need for accessibility, and we would love to be able to address this in the future!"

TypeForm is inaccessible

3. Activities in the Website team

  • Redesigning the look and feel of the site with a focus
    on inclusivity

"Improving website accessibility compliance and improving on the 2019 ALGIM rating is a key project requirement. Concepts and final designs will be tested against and must meet WCAG AA compliance."

3. Activities in the Website team

  • Having accessibility modules on Whare Kura
    (Matt to speak more about this)
Screenshot from Whare Kura Accessibility module

3. Activities in the Website team

  • Including accessibility testing in the development process
     (Kyal will speak more on this)

 

  • Building a tool so that anything that is built for the redesign project has to meet accessibility standards before it can progress any further

 

4. Answering customer enquiries using a screenreader and wellington.govt.nz

Kyal at his computer using wellington.govt.nz

5. AltTextForAll

5. AltTextForAll

AltText outside of work: Social media

Screenshot of Twitter's accessibility alt-text option
Screenshot of LinkedIn showing alt text option

5. AltTextForAll

Describe your own photos

Red-crested rooster crowing (facing right)

Bad: Bird

 

Better: Rooster

Best: Red-crested rooster crowing

5. AltTextForAll

Describe your own photos

Wellington City Council parking warden wearing sunhat gives "thumbs up" gesture on the job (with her left hand. It is quite sunny)

Bad: person

 

Better: person giving thumbs up

 

Best: Wellington City Council parking warden wearing sunhat gives "thumbs up" gesture

6. How you can help!

1. Complete the accessibility modules

Screenshot from Whare Kura Accessibility module

6. How you can help!

2. ​Every time you create a document:

 

Ask yourself:

  • who is it for?
  • what are they trying to do?
  • where will it be published?
  • how can you make it accessible?
  • what is the purest version of the content?         

 

We can't do much with a PDF or scanned document

6. How you can help!

3. Create Word docs in a structured way (using headings styles etc)

Screenshot from Microsoft Word graphical user interface
Screenshot from Microsoft Word graphical user interface

XXX    Don't manually change styles!!!!

Pre-defined styles

6. How you can help!

4. Think about document version control and distribution:

Hint: Sending to Creative and Brand is not the end

Write a document

Email the document to C&B

Publish to website

Produce a beautiful PDF

Produce a plain accessible text

version

Publish to website

Ask C&B to update with change

No change

...

6. How you can help!

5. Did I mention the accessibility modules?

Digital accessibility in a Council context

By Matt Lane

Digital accessibility in a Council context

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