conflict management methodolgy
leARNING IN THE MAKING:
Choice of issue
Choose an issue that represents a problem.
It can belong to any level: intrapersonal, interpersonal, external (research question), organizational social or international
Map to Identify the conflict, diagnose it and strategize
1.
2.
List all subjects that have a stake on the situation/issue/contradiction, and establish their linkage with it. Briefly describe the role they play
People that are part of the problem should become part of the solution. Inclusion principle
3.
Brainstorm all possible reasons for the issue to have originated. Try to take into account each party/subject. If no focus is possible the identification of issues is faulty or the matter is poly-centered. Choose only one to work it our efficiently!
4.
5.
Identify major obstacles that may deter or difficult the resolution of this matter, thinking from the perspective of each party.
What is between the subjects and their goal?
From: www.theguardian.co.uk
6.
Possible and common OBSTACLES for effective conflict management
Cognitive biases
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what is needed
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what value is assigned to it; what they want
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why goals are set in a way and no other
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can their needs be met somehow else?
Prevent us from accurately assessing
threats and opportunities
Fundamental Attribution Errors
Confirmation Bias
Reactive Devaluation
7.
When brainstorming all proposals are welcome. No judging required
8.
Dispassionate analysis
9.
10.
Emerging elements for any negotiation
conflict management methodolgy
By mtalyc
conflict management methodolgy
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