ITIL Foundation

ITIL Foundation

Service Strategy

Reason For ITIL Adoption

• To Manage Knowledge
• Standard approach to service management
• Optimize and reduce cost
• To integration IT and business strategies

Source Of Best Practices

• Frameworks 
• Academic research

Ways To Define Service

• Core
• Enabling or enhancing

External Customers

• Organization which directly fund the service in the form of revenue

Internal Service

• Bullet One
• Bullet Two
• Bullet Three