RMS

Approval Guide

Everything you need to know

So what do I need to do?

There is a minimum requirement to getting your store live, which includes:

Creating at least one shipping option

Adding your about us and your returns policy details

Adding some of your products

Adding a basic shop category list

Designing a basic store front

But why?

The approval criteria  has been built to ensure that our merchant give themselves the best chance of being successful on the platform

As well as merchant success, it's important that our customers trust us and feel that we will always provide them the most reliable service possible

So this process is to both ensure your success and customer satisfaction. This is done through ensuring product and shop quality as well as transparency of our merchants own store terms.

In this guide we will give you all the tips and tricks needed to make sure your shop passes our approval system.

Best Practice - Shipping Options

You must include the price in the shipping description

You must include a contact email address in the shipping description

Best Practice - Contact Info

Ensure yout customer telephone number works and has active voicemail

Ensure you have an email address for customer service to aid in easy customer communication

Ensure this email is correct as your order notifcations will be sent here

Best Practice - About Us

Ensure you use text in your about us page (not just images)

It's good practice to add some images in to keep your About Us page lively.

Avoid long sections of text, make sure you break up the paragraphs

Best Practice - Returns Policy

Ensure you include your returns address

Include your contact details for returns enquiries

Best Practice - Shop Categories

IMPORTANT! - You will need to populate Every category with products so don't create more than you realistically need

Ensure your browse structure makes sense (E.g. Women/Men in Perfume)

You will need the Unique Identifier to attribute your products on your CSV, so ensure it is easily memorable.

Best Practice - Product Creation

Our search is based on plaintext so it's good practice to include lots of plain text details and product keywords in a readable format (Warning: Spamming of key words is not allowed)

Inlude a detailed description which covers all aspects of your products

Best Practice - Product Creation

Image quality is very important. Although the minimum requirement for images is 200x200 pixels, we recommend a mimimum of 600 x 600 and the maximum is 1000 x 1000

Although we don't ban lifestyle images, we recommend for best practice that you include just a product image against a plain background

Ensure there are no watermarks on the image

Try to avoid including profane or mature content/language in your images

IMPORTANT! - make sure you have NO products with missing images otherwise the store will be rejected.

Best Practice - Product Creation

RMS Best Practice

By Rakuten UK

RMS Best Practice

Everything you need to know

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