RHIANNON THOMAS

UX Designer & Researcher

Online mortgage application

Problem

Mortgage financing applications were predominantly paper based and a time-consuming task. The bank wanted to create a great digital experience to bring in new customers and speed up internal processes.

Objectives

Create an MVP responsive prototype showing the end to end application process, including identity verification.

Team

2x UX

1x visual designer

1x BA

Online mortgage application (6 weeks)

Process

Stakeholder workshops

Surveys (100)

Diary studies (20)

Co-design workshops

Whiteboard sketches

Wireframes (Axure)

Journey maps (current and future state)

High-fidelity concept designs (Sketch)

Online mortgage application (6 weeks)

Wireframes

Online mortgage application (6 weeks)

Designs

Online mortgage application (6 weeks)

Intranet redesign

Problem

Staff were unengaged with their intranet, which was outdated & bloated with unnecessary content

Objectives

Creation of responsive designs & prototype that met business and user needs

Team

1x UX

1x visual designer

1x full-stack developer

Intranet redesign (8 weeks)

Process

Discovery workshops with stakeholders and staff

Desktop research and synthesis of previous projects (including IA piece)

Sketching & ideation for key task flows

Review, iterate and test information architecture

Client reviews, co-design workshops & stakeholder interviews

Wireframing & lo-fi clickable prototype (Axure)

User research & global usability tests

Collaborative design with visual designer to iterate concepts

Collaboration & QA throughout development sprints

Intranet redesign (8 weeks)

Final design

(produced by visual designer)

Consultant survey tool

Problem

Consulting project experiences were not being measured or captured, and lessons weren't being learnt from projects with high staff turnover.

Objectives

Design and build a responsive web app that captures a user’s experience during the different stages of a project and provide live, transparent reporting functionality to the team and job partners

Consultant survey tool (9 weeks)

Team

1x UX

1x visual designer

2x developers (front & back end)

Process

Discovery workshops with stakeholders

Initial interviews with consulting staff to uncover pain points & unmet needs

Concept sketching & co-design workshops

Wireframing & lo-fi clickable prototype (Axure)

Usability testing with users

Collaborative design with visual designer to iterate concepts

Collaboration & QA throughout development sprints

Consultant survey tool (9 weeks)

Wireframes

Consultant survey tool (9 weeks)

Final design

(produced by visual designer)

Ecommerce responsive site design

Business problem

Brand and sales were suffering from not having an ecommerce website

Objectives

Understand customer and stakeholder requirements to design and develop wireframes in preparation for the build phase, that aligns with the customer value proposition