Serving those who serve the people.

Voicemails to Votes

Really understanding the problem.

What is the process?

How is it used?

What is the capacity for change?

100+ hours of field research

58 research participants

17 Congressional offices

11 states, including

4 local district offices

Understand the process.

Key Findings

Recommendations

Want more?

v2v.opengovfoundation.org

Article One

A better way to call Congress.

The Problem

Inadequate tools for handling calls and voicemail.

A Solution

Build something better, get it into Congress!

Iterative Design

Working directly with offices to keep improving.

4 partnered pilot offices​

1400+ voicemails transcribed

850+ minutes of messages

36+ hours of staff time saved

metrics.article.one

What next?

Thanks!

seth@opengovfoundation.org