Felicity Platform

Felicity Platform

• A result of a long reflection and research into ITSM functions and Service Desk solutions.
• A rethink of a process-oriented framework into a customer-oriented platform.
• Maintains data security over open platform.
• Modular, cost-effective with rapid deployment strategies.

Customer Centric Approach

• Communication channels optimized to reduce response time on user interaction. 
• Front-line agent enabled by continuously learning and evolving knowledge base.
• Streamlined enterprise operations by preempting customer problems.

Built around

Knowledge and Learning

• Leveraging deep learning algorithms to understand user and system issues.
• Collation of data across ITIL components and system integrations to build a foundational knowledge base. 
• Deliver value using AI frameworks by aggregating domain knowledge.

Smart Process Flow

• Recommendations to assist users in incident reporting.

• Identify issues, user requests and intelligently provide relevant solutions.

• Automate recurrent tasks to complete user requests.

Implementation Differentiators

• True and Effective Automation. 
• Ready for Change [Change management is not a process, its our culture]
• Noise cancellation
• 100% modular and customization with clean upgrade
• Interoperability across customization's
• Data Security and Compliance Goals
• Targeted automation solution implementation (?)