When common sense

is not enough:

user testing and prototyping

 

 

 Application Case Study

 

Ekaterina Orlova

/Accenture

Ekaterina Orlova

Software developer /Accenture Norway

Angular Trainer @ Netology Russia

@cheerypick

Girl Geek

Common sense assumptions?

http://prettyinthepines.com/2015/12/christmas-jammie-party/
  • Common sense assumptions are nice

  • Hard to predict when they fail

 

What is Min Bedrift 2.0?

  • Self-service solution for Telenor's corporate customers
  • Various customer range: 1  to 10000+ employees

(My Company)

Min Bedrift 1.0

  • Powerful and complicated

 

  • Created in 2007

 

  • Conservative: "I'll better call customer support"
  • 68,4% of log-ins by 2,2% active companies

Min Bedrift 2.0 

 

  • Large scale Angular application + JAVA RESTful API
  • Angular Material inspired grid and SVG icon system
  • Mock NodeJS API  for prototyping needs 

Min Bedrift 1.0 vs 2.0: DEMO

Agile Workflow

Prototype

  • Axure -> Angular+NodeJS

 

  • Not only for user tests

 

  • Protect sensitive client data ("real" frontend + mock API)

 

  • Distributed team collaboration(animations, interactions, etc)

Development is expensive

  • Prototype early and often
  • Verify ideas: design iterations
  • Ask right people and ask right questions
  • "We are testing solution, not you"
sensible.com/rsme.html

Text

Evolution: front page

Evolution: front page

Evolution: front page

Evolution: front page

What we learned

(and keep learning)

Text

Text

Text

Text

Text

Text

Before: order history with filter slider

  • The filters are difficult to find

  • Users want the number or name of the subscription to be displayed in the order history list

Text

Text

After: order overview with fixed filters and expandable rows

Empty states

ngIf

ngIf

ngIf

ngIf

ngIf

ngIf

ngIf

ngIf

ngIf

ngIf

ngIf

Menu navigation

vs

Extensive search usage

 

Problem:

complex subscription detail page with "a lot of scrolling"

Concept: quick nav sticky component

+

Most of the users said the icons on the navigation made sense in relation to which part of the page they were referring to.

 

The shortcut navigation was not used by any of the participants. By some of the participants it was not noticed at all.

Component reuse FTW!

...if it is the right use case for the component

Tiles: 


"Intuitive and clean"


"That's quite awesome!"

 

"Easy to see what I have subscribed to, and what it costs"

 

Tiles: 

Administrator access rights

Granting access is complicated for multiple companies and accounts

Modal bubbles

Subtle optimistic spinners

+    live update where possible

Thank you!

@cheerypick

Copy of AngularConnect: prototyping

By cherrypick

Copy of AngularConnect: prototyping

  • 2,372