IDS Fellowship Faculty Learning Community, November 2024

Difficult Conversations

General Updates

Progress Reports

Difficult Conversations

IDS Fellowship Faculty Learning Community, November 2024

NRMN Training at UMass Boston

CAM Training is coming up!

AAAS SEA Change + Sloan Equitable Pathway Partners Program

Conference/Workshop at UCLA

Organizer team meets weekly

Buju, Neena, Shannon, Kim, Daniel, Cassandra + Tori

Student Professional Development Sessions monthly

Facilitated by IDS Faculty Fellows

Faculty Learning Community monthly

Facilitated by Organizers

sign-up via Discord #faculty-fellows

Is everyone using it?

Progress Reports

2 minute presentations

1 minute questions

Difficult Conversations

Theory

Breakout Activity

1980 Mary Kay Ash

Praise is so important..

we do not want to add a bitter taste to it!

Chapter 13

Chapter 14

Expressing Appreciation in Nonviolent Communication

"You presented your results at the Neuroimaging workshop in such a clear and conscise manner,

that our research group received great feedback,

and I felt very proud and accomplished being your mentor."

Action

Need

Feeling

Let's look an example of a compliment sandwich

and convert it to NVC!

"I really appreciate your enthusiasm and energy in team meetings. Your contributions often bring a lot of positive vibes to the group."

"However, I've noticed that sometimes you tend to interrupt me while I am speaking. Please let me finish my thoughts before jumping in."

"Overall, your ideas and insights are incredibly valuable to the team, and your active participation is a key asset to our discussions."

Positive

Positive

Criticsm

"In our team meetings, I've observed that there are moments when I am speaking, and I get interrupted."

"I feel concerned about this because it affects the flow of my thoughts and makes me feel unheard."

"It's important for me to feel listened to and respected."

"Would you be willing to be more mindful of this and let me finish my thoughts before you share yours?"

Observation

Feelings

Needs

Request

Chapter 13

Chapter 14

Expressing Appreciation in Nonviolent Communication

Chris Voss

FBI International Kidnapping Negotiator

Crisis Negotiator for NYC FBI

NYC Joint Terrorist Task Force

Trained at Scotland Yard and Harvard Law

Adjunct Professor at the University of Southern California
and Georgetown University

"The adversary is not the person across the table;
the adversary is the situation."

Mirroring

Repeat 1-3 words that your counterpart just said

Mirroring

Let's the other side know you're paying attention

Treating their views with close consideration

Stops hostility of confrontational people

Leads to elaboration and additional details

Labeling

Give voice to the other side's feelings

"It seems like you are upset.."

"It looks like you need more time.."

"You look like you are struggling.."

Labeling

"What I'm hearing..." or "I think"

NOT

First-person phrases signal that you are your number one priority

Mislabeling

Intentional misidentification of your counterpart's feelings

Gives other side the opportunity to correct you

And receive more information

Accusations Audit

Get ahead of negative emotions

*  You:
"Based on all my edit requests, you must think that I am the worst micro-manager in the history of time.."
*  Your student:
"No way, I worked with X who is way worse.."

"Unexpressed negative emotions never die. They fester like an infection."

This requires you to be bold and exaggerate.

IDS Fellowship Faculty Learning Community, November 2024

General Updates

Difficult Conversations

IDS Fellowship FLC November 2024

By Daniel Haehn

IDS Fellowship FLC November 2024

Machine Psychology at UMass Boston. See https://mpsych.org!

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