trouble
You can't spell troubleshooting
without
CLICK THE ARROW TO BEGIN
trouble
You can't spell troubleshooting
without
An automation flow is a game of catch. The form on your landing page throws the customer (uh, gently) to your checkout cart, who catches them, then throws them over to your email service provider, who catches them, and then throws them over to your course hosting platform.
trouble
You can't spell troubleshooting
without
An automation flow is a game of catch. The form on your landing page throws the customer (uh, gently) to your checkout cart, who catches them, then throws them over to your email service provider, who catches them, and then throws them over to your course hosting platform.
LEADPAGES
THRIVECART
ACTIVE CAMPAIGN
TEACHABLE
landing page
checkout cart
email service provider
course hosting platform
You can't spell troubleshooting
without
An automation flow is a game of catch. The form on your landing page throws the customer (uh, gently) to your checkout cart, who catches them, then throws them over to your email service provider, who catches them, and then throws them over to your course hosting platform.
LEADPAGES
THRIVECART
ACTIVE CAMPAIGN
TEACHABLE
landing page
checkout cart
email service provider
course hosting platform
The problem will tell you where to find it
Where in the flow did the ISSUE happen?
trouble
You can't spell troubleshooting
without
An automation flow is a game of catch. The form on your landing page throws the customer (uh, gently) to your checkout cart, who catches them, then throws them over to your email service provider, who catches them, and then throws them over to your course hosting platform.
LEADPAGES
THRIVECART
ACTIVE CAMPAIGN
TEACHABLE
landing page
checkout cart
email service provider
course hosting platform
FOR EXAMPLE
trouble
You can't spell troubleshooting
without
An automation flow is a game of catch. The form on your landing page throws the customer (uh, gently) to your checkout cart, who catches them, then throws them over to your email service provider, who catches them, and then throws them over to your course hosting platform.
LEADPAGES
THRIVECART
ACTIVE CAMPAIGN
TEACHABLE
landing page
checkout cart
email service provider
course hosting platform
If a customer didn't receive their welcome email after purchasing
FOR EXAMPLE
LEADPAGES
THRIVECART
TEACHABLE
landing page
checkout cart
email service provider
course hosting platform
If a customer didn't receive their welcome email after purchasing
THEN THE PROBLEM IS PROBABLY...
ACTIVE CAMPAIGN
TEACHABLE
course hosting platform
If a customer didn't receive their welcome email after purchasing
THEN THE PROBLEM IS PROBABLY...
H E R E
{
TEACHABLE
course hosting platform
LEADPAGES
THRIVECART
ACTIVE CAMPAIGN
TEACHABLE
landing page
checkout cart
email service provider
course hosting platform
If a customer didn't receive their welcome email after purchasing
THEN THE PROBLEM IS PROBABLY...
So we ask
{
THRIVECART
ACTIVE CAMPAIGN
checkout cart
email service provider
If a customer didn't receive their welcome email after purchasing
THEN THE PROBLEM IS PROBABLY...
So we ask
Was the message sent?
If automations are a game of catch, did ThriveCart throw the ball properly? Is the integration sending to the wrong (or no) tag in ActiveCampaign?
Maybe it's fine. If so, then —
1—
{
THRIVECART
ACTIVE CAMPAIGN
checkout cart
email service provider
If a customer didn't receive their welcome email after purchasing
THEN THE PROBLEM IS PROBABLY...
So we ask
Was it received?
Is ActiveCampaign catching what ThriveCart is throwing? Maybe the trigger is set up as a list instead of a tag. Maybe it's set up to catch something else. Maybe it's not set up at all!
2—
{
THRIVECART
ACTIVE CAMPAIGN
checkout cart
email service provider
If a customer didn't receive their welcome email after purchasing
THEN THE PROBLEM IS PROBABLY...
Was there a typo..............
Or maybe it's good old-fashioned butterfingers. The customer typing in "@gmail.con". A tag that has an extra or missing or different punctuation mark (Purchased: Product vs. Purchased - Product). An extra space at the beginning of a word or URL.
3—
{
THRIVECART
ACTIVE CAMPAIGN
checkout cart
email service provider
THRIVECART
ACTIVE CAMPAIGN
checkout cart
email service provider
If a customer didn't receive their welcome email after purchasing
THEN THE PROBLEM IS PROBABLY...
So we ask
Was there a typo..............
Ask these questions, and 90 out of a hundred times, you'll have found the issue.
3—
Ask these questions, and 90 out of a hundred times, you'll have found the issue.
If not, it could be time to call in reinforcements, aka time to email support.
Ask these questions, and 90 out of a hundred times, you'll have found the issue.
If not, it could be time to call in reinforcements, aka time to email support.
Though, maybe, before you do, just...
check one last time to see if (bonus #4)
the automation was turned on. 😄
Though, maybe, before you do, just...
check one last time to see if (bonus #4)
the automation was turned on. 😄
#TTW: Put out the fires
By Mikli Feria Jorge
