Event hub

A platform for broadcasting and subscribing incidents or events

Use cases

  • Service status/outage
  • Property damage
  • Alarm integrations

Service outage

  • Shows the status of services
  • Report outage
  • Track outage resolve progress

Web service

Time Event
10am Our ES cluster encountered degraded performance, affecting usability of searching
10:30am ES cluster restarted, gradually recovering
11:00am ES back to normal

ES outage

Trackwork

Time Event
12/1/2016 1:00pm track work starts
12/1/2016 6:00pm track work ends

Western line trackwork

Property Damage

Time Type Event
11/1/2016 start Waterpipe broken
12/1/2016 event Confirmed
13/1/2016 event Fixing
14/1/2016 end Resolved

Minimal Valuable Product

  • Twitter like subscribing mechanism for events/incidents
  • Service and properties management
  • API integration of events (bots)

Differentiation

  • Twitter
  • Evernote
  • Zendesk

Twitter

+ Only text (140 chars)

Event hub

+ Rich media

+ Followup events

+ Tree of event source

Zendesk

Ticket usually have only one receiver/subscriber

1-1 communication

Event hub

Events are subscribed by multiple users

1 - N broadcasting

incident hub

By James Deng

Made with Slides.com

incident hub

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