What is Service Desk?

Why do we use JIRA Service Desk?

DEV & IT Collaboration

Link Jira Service Desk with Jira Software

​Customer Portal & Knowledge Base with Customer

Add Confluence to Jira Service Desk and get integrated knowledge base

Customer Portal

Create Ticket From Email

Report Incidents

SLAs

Request queue for agent

SLAs Goal

Ensuring Satisfaction

Server Pricing

User-friendly & Easy-to-use

Customer's request

Open a ticket/Follow a ticket status

Resolved issue

Magic Quadrant 2017