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13 Best Live Chat Plugins In WordPress (2020) To Optimize Customer Experience
Are you looking to integrate the best live chat plugins in WordPress website?
A successful website always seeks to optimize their customer experience. Today with the increase in the number of savvy customers, every one of them expects features that can ease their buying process. Including Live chat plugin in WordPress website can surely help you in fulfilling your customer and site visitor desire.
Selecting the right live chat plugin can assist you in delivering all the key information about your website. Not only that but your customer can easily get in touch with your agent to get in-depth detail about your product and services.
If you don’t want to end up selecting and paying for the wrong WordPress chat plugin then read this article carefully and consider every tip and feature before integrating and activating the best live chat plugin in WordPress website.
If you look at the above stats then you may realize how selecting the best live chat plugin can help you in offering satisfactory buying experience to customers. 73% of the customer believes that Live chat is the most convenient way to get their query resolved immediately and offers the most satisfactory results.
Therefore In this article, we are going to highlight some popular and effective WordPress chat plugins that will help you in optimizing your performance. We have also discussed Why you should use the best live chat plugin for your WordPress website and how you can identify an effective chat plugin in WordPress.
If you are looking to know the best woocommerce plugin for your online store then check our blog on 20 Best WooCommerce Plugins (2020) Every Ecommerce Website Should Use
Table of content:
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Why use the best live chat plugin for your WordPress website?
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How to identify the best chat plugin in WordPress?
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Top 8 live chat plugin for WordPress
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LiveChat
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Olark
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SendinBlue
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Tidio Live Chat
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Zendesk Chat
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Intercom
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Smartsupp
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Pure Chat
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WP-Chatbot
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WP Live Chat Support
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iFlyChat
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Join.chat
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Conclusion
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Frequently Asked Questions
Why use the best live chat plugin for your WordPress website?
According to Kayako, 79% of the business sales, revenue, and customer loyalty increased after implementing live chat support on their WordPress website. Moxie software stated that 72% of the customers feel satisfied with proper customer support but adding live chat into the website increases the satisfaction level to 92%.
The above two stats might have cleared your doubt on why you need a live chat plugin on your WordPress website.
Today every customer knows that talking to a customer care executive is a time taking process and will take a minimum of 5 to 10 minutes in connecting. No one wants to wait for a long time. 79% of the customer feels that they get their question/query answered immediately in their live chat.
That’s why every customer prefers to use live chat to solve their issues and problems. Proper live chat support will surely help your customer in making their buying decisions. There are lots of advantage of adding live chat support like
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It will help youtube reduce the abandonment rate
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Boost your website sales
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Increase your website traffic and conversion rate
But selecting the wrong live chat plugin can have the opposite impact on your revenue and sales. Poor live chat support can create a bad impression of your website and business. That’s why it is important to identify affordable live chat support plugins that offer a user-friendly interface, easy access to the user, and various features that can help you in improving your overall website performance.
Before moving ahead we will help you with tips on how to identify the best live chat plugin for WordPress.
How to identify the best chat plugin in WordPress?
With the increase in the use of WordPress chat plugins, many companies are creating and launching various WordPress chat plugins for different purposes. Due to that many new beginners are getting confused in selecting the best live chat plugin for their website.
Mainly the physical shop owner looking to start an online business. To be successful in your industry it is important for you to identify and integrate the best chat plugin in WordPress and woocommerce website.
1. Identify your goal
Before selecting any chat plugin in WordPress we recommend you identify your goal. Every website has different goals. Some websites use live chat to boost their sales. whereas some use it to generate new leads, increase customer loyalty, and more. So before selecting a WordPress chat plugin to identify your primary purpose to make your selection process more effective.
2. Determine the features you need for your website
Almost every WordPress chat plugin offers different features to its user. Once you are aware of the feature you need for your website then you can identify the WordPress chat plugin depending on the features offered by them.
For example, if you need a WordPress chat plugin that helps you in optimizing your overall experience including analytics, live chat, bot assistance, and more then you should select a premium chat plugin that offers the same feature you need. Whereas if you need the live chat plugin in WordPress to assist your customer then a free WordPress chat plugin can be the best choice. Therefore, before buying a WordPress chat plugin identify and determine your needs depending on what you make your selection. Read more on
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