Validate if Request is complete and Routed correctly
Request for change
Change Evaluation
Change Evaluation
Different from service validation and testing
Standard and consistent way to measure the performance of change
Expected Risks and issues are documented and managed
Actual performance is compared against expected outcome
RFC Assess and Evaluate
Prior to change authorization change manager may trigger the evaluation of the design of the new or changed service to review the intended effects of the change
Pre-deployment a second evaluation will be performed. Now the results of testing can be used to represent the actual performance of the service after the change, such that the predicted and actual performance can be compared
Final evaluation is executed post deployment
In case of users dissatisfaction; investigate unpredicted effects that influenced this dissatisfaction
