Briefing
✔ Wrong decisions
✔ Poor customer experience
✔ Compliance risks
✔ Increased costs
✔ Wasted time
✓ Accurate
✓ Complete
✓ Consistent
✓ Up to date
✓ Easy to use
• Business accontability
• Approve standards
• Make decisions
• Daily management
• Quality checks
• Issue resolution
❌ More errors
❌ Duplicate work
❌ Poor reporting
❌ Compliance risks
❌ Lower confidence
✓ Identify critical data
✓ Agree ownership
✓ Define standards
✓ Measure quality
✓ Improve continuously
By Odi Visineski