Our range of work types is broad and, as a result, our product remains difficult to define, market, and sell in a consistent manner

2. MANAGEMENT

We have not ALWAYS defined (or enforced) clear and replicable management best practices, and our toolsets are complex and difficult to master

3. EXPERIENCE

From sales & onboarding to service & management: our customer experience is inconsistent and varies from client to client

MAKING PROGRESS

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Before we get into it... Let's read your answers

THE WHATARMY WAY

1. We ensure that someone is always* available and ready to respond

2. We know that our first responsibility is to set good expectations

3. We acknowledge that we are not here to solve every problem immediately

4. We avoid doing the “minimum amount of work necessary”

5. We care that every one of our clients knows what happens next and when

6. We take pride in being the best communicators in our industry

FOR OUR CLIENTS

THE WHATARMY WAY

1. We ensure that they always understand our objectives and expectations

2. We know that we are responsible for the quality of the final product

3. We acknowledge that initial deliverables are usually not “perfect”

4. We avoid just checking the boxes and take extra steps to QC all work

5. We care about staying proactive to help meet our expectations

6. We take pride in having friendly, open, and honest working relationships

FOR OUR DEVELOPERS

THE WHATARMY WAY

1. We ensure an open, honest, creative, and respectful work environment

2. We empower one another to do our jobs well and efficiently

3. We encourage everyone to challenge the status quo and suggest constructive improvements

4. We acknowledge that none of us are perfect and that we all have things to learn

5. We avoid internal politics and infighting

6. We care about each other’s well being and we value a healthy work-life balance

7. We take pride in having an organically fun and exciting place to work

8. We choose not to work with assholes…

FOR EACH OTHER

MAKING PROGRESS

DEFINING THE PRODUCT

1. OUR VISION

2. WORDPRESS SUPPORT PLAN

3. FULL PRODUCT BREAKDOWN

4. FULL RESOURCE BREAKDOWN

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Before we get into it... PRESENTING: THE PLAYBOOK