1.Introduction

" If two people agree on everything, one of them is unnecessary "
— Winston Churchill

• conflicts are not bad always
• improves tha quality of decisions
• stimualte involvement in the discussion
• conflict is not an obstacle to overcome but an obstacle to overcome

2.Conflicts Types :

1. Task Conflict : Deals with disagreement about a part of the subject.
2. Interpersonal Conflict : when individuals disagree with another individual for reasons unrelated to the issue being discussed.
3. Procedural Conflict :This conflict results when there is a disagreement over the procedures followed to accomplish a goal of the community.

3.Conflict resolution:

• Recognize and acknowledge existence of conflicts.
• Analyze the existing situation.
• Encourage communication : ​

•  Listen and raise questions
•  Allow free expression
•  Supply relevant information and facts
•  Maintain objectivity
• Focus on the issue and not people

Some Techniques and steps :

Conflict Manager Skills:

• Assertiveness: taking and the intiative to solve the confilicts .
• Interviewing and Active Listening Skills: ask and question carefully to determine the nature of the conflict .
• Empathy : asking employees in a conflict to describe how the other might be feeling and thinking .
• Facilitation :using brainstorming session with teams to generate solutions for the  points of conflict.
• Creative Problem Solving : finding new win/win solutions .

4.Conclusion :

• Remember Always to respect the others.
• Conflicts are good if they are managed well.
• Don’t let your emotions control your discussion.
• Work together to negotiate a solution.