Henrik Kniberg

https://www.scrumalliance.org/community/profile/hkniberg 

an Agile/Lean Coach and former Agile Alliance board member based in Stockholm, Sweden.

Henrik Kniberg

Spotify is a digital cross-platform music streaming service offering users a variety of record label content from Sony, EMI, Warner Music Group and Universal.

"Music for every moment"

40 million

active users

20+ million songs available

5000+ production Ubuntu servers in 4 sites worldwide

Almost 300 servers per ops engineer

33 Cassandra Clusters, 50+ Terabytes of Data (Nov 2013)

1200+ Employees in 30+ Countries

ค่ายเพลงบอก Spotify สร้างรายได้ให้ศิลปินโดยรวมมากกว่า iTunes ในยุโรป

Facebook ซื้อ Instragram 1,000 ล้านเหรียญ

ซื้อ Whatsapp 12,000 ล้านเหรียญ

Google คิดจะซื้อ Spotify ในราคา 4-5 พันล้านเหรียญ

Spotify เสนอขายที่ 10,000 ล้านเหรียญ

Practices in Part I

• Autonomous Squad - Motivating and Fast! 
  • End-2-End Responsibility with a Long-term Mission and Short-term Goals
  • Design-Commit-Deploy-Maintenance-Operations
• No Hand-off  ... to QA ... to Ops
• Loosely coupled, Tightly aligned squads
• Cross-pollination > Standardization
• Keep systems Small & De-coupled with clear Interface and Protocol

Practices in Part I

• Internal Open-source Model (they hate waiting!) with Peer Code Review
• Focus on Motivation
• Tribe - Chapter - Squad
• Guild = Community over Structure
• Small & Frequent Releases = Release should be Routine ... not Drama
• Decoupled Releases - Architecture Changed
• Self-Service Model - Buffet Style to avoid Handoffs

Practices in Part I

• Release Trains + Feature Toggles (A/B Testing Infrastructure)
  • Un-merged Code = Hide Problems = Technical Debts
• Trust > Control = No Politics, No Fear (Innovation Killer)

Practices in Part II

• Fail Fast - Learn Fast - Improve Fast > Long-Term Succeed
• Post-mortem (Retrospective)
  • What did we learn?
  • What will we change?
• Continuous Improvement
• Limited Blast Radius via:
  • Decoupled Architecture
  • Gradual Rollout
• Product Development
  • Lean Startup
    • Think it, Build it, Ship it, Tweak it

Practices in Part II

• Planning
  • Innovation > Predictability
  • Value Delivery > Plan Fullfilment
• 10% Hack Time
  • Spotify Hack Week: Do Whatever! With Whoever! In Whatever Way!
  • People are natural innovators
• Experiment-friendly Culture
• Data-driven Decision

Practices in Part II

• Lean = Waste-repellent
  • Keep:
    • Guild Unconference
    • GIT
    • Google Docs
    • Daily Standup
    • Retrospective
• Big Projects = Big Risk! = a common source of waste
  • Improve Collaboration with Short Feedback Loop:
    • Visualize Progress
    • Daily Sync Meeting
    • Demo every week or two

Practices in Part II

• Retrospective - Improvement Board
• Definition of Awesome
  • Team agreed on what Awesome looks like
  • Toyota Improvement Kata

Culture is a sum of everyone's attitude and actions

You are the Culture.

Model the behavior you want to see.

Workshop

What's your/your team definition of AWESOME!!?

What actions* you will take get you to one step closer to your awesomeness?

* Scope of your actions:

• Able to start on this Sprint
• Have a concrete result measured in the next 2 weeks.

Definition of awesome:

All our routine tasks are automated. (So, we have time to do innovative stuffs)

Everything we ship to production is fully automated and non-disruptive.

We are able to ship worry-free software to production everyday :) ... actually, anytime we want.

We love learning and sharing internally and externals what we've learnt. (Internal Knowledge Sharing, Barcamps, Un-conference, Training, TechTalks)

We continuously keep our customers so happy and so pleased with our products and services.

We're a happy team.