Stavros Vassos
I am passionate about AI as an interface to the modern computing world. I work in a variety of scenarios related to Interaction Design, Internet of Things, Videogames, and Chatbots!
March 2017, Stavros Vassos Helvia.io
Messaging mobile apps, e.g., Facebook Messenger, have most of the UI elements that one needs to build a mobile app: Button, List, Text-box, Images, etc
While the AI vision aims at chatbots that you talk and ask them anything, a practical alternative is the familiar "screen-based" mobile app experience
Many brands have a Facebook page
This already allows to get messages on Messenger
It is natural then to add a chatbot as a "smart answering machine" that gives digital marketing content and gives basic information
More advanced ones may offer personalized content based on a quick interview
The fashion business has embraced social media and digital marketing and is very active on such solutions
Many other cases too:
News
Travel
Celebrities
Sports
Games
...
Very similar to what you would do on the website or the mobile app, with a touch of natural language
Popular chatbots offer a chat experience with emoticons, animated GIFs, chat slang, etc
Links to the ones we saw:
You can find and try some more on chatbot listings such as ChatBottle, BotList
On the other side conversational AIs
A lot of chatbots recast existing solutions such as:
Many tools for developing simple chatbots, based on adding content and following templates:
A practical approach that works:
A practical approach that works:
This is where you need to talk to AI experts ;)
*Especially young people!
**Millennials: 20-40 years old at time of writing (2017)
Why do people like communicating like this anyway?
When a company contacts a customer by texting:
Targets a large demographic (Millennials)
Can be seen as an additional channel along with Website, Social Media, Mobile Apps
As the mobile platform is dominating the way we consume information (e.g., in comparison to desktop PCs) the chatbot medium can become "the new website"; it's already "the new mobile app"
Plenty of DIY solutions for common use cases
Plenty of developers available for custom solutions
There is a hype similar to the "mobile app craze", you can't go wrong with building one now ;)
AI is over-hyped and in reality it needs a lot of effort to build "human-like" assistants
No real guidelines for Conversational UX yet!
Content is king (here as well)!
Similar to website design and development: it's the narrative and the experience that matters ;-)
Custom solutions need an expert team to handle all aspects well
This is just the beginning!
Every month the big platforms release more features (Facebook Messenger is leading)
Group chat with chatbots
C2C (Chatbot to Chatbot) communication
Chatting as a common API
Hybrid chatbot and human operator ecosystems
Stavros Vassos, AI Architect at Helvia.io
About.me: https://about.me/stavrosv
Email: stavros@helvia.io
Twitter: @stavros.vassos
Google+: Chat is the new black
By Stavros Vassos
What type of chatbots are there? What are the emerging opportunities? Get started on this exciting new field.
I am passionate about AI as an interface to the modern computing world. I work in a variety of scenarios related to Interaction Design, Internet of Things, Videogames, and Chatbots!