Online Sales Guide:
Technology supplier
By Tayla Hamilton
Hello, We are a group of technology suppliers. We deliver anything from computers to phones, If you have any questions or concerns please feel free to send a message.
Hi! I am looking to get a device that will help me work on various design softwares such as indesign and photoshop. What computer would be the best fit for me?
Hi there, How are you today? We have many different computers that work with design softwares such as the one's you mentioned, we have the Apple imac with 4K retina display, Microsoft Surface Studio 2, Imac pro, and so on. What price range do you have in mind?
1. Describing Product or Service
2. Creating a connection to the customer
customer
sales associate
sales associate
I'm good thanks! My price range right now is about $700-$2,000 , I am willing to spend up to $5,000 if that would mean that I get a computer that has lots of storage and can support all the programs that I decide to use.
Ok good to know! The lowest price range of computers that we have in stock are iMac's with retina display which usually range from $1,399-$1,949. The next option would be closer to your limit which is the Microsoft Surface studio 2 which is $4,599.00.
Ok great! Since the Microsoft surface studio 2 is more expensive, my guess is that it would have a much better graphics card than the iMac. If this is the case, what would you suggest would be the best computer for me?
3. Understanding customer needs
sales associate
customer
customer
Yes, the graphics card is much greater than the iMac. However, since we are comparing between the two, if you want a computer that can work with design applications and has a really fast processor I would recommend going with the Microsoft Surface Pro. However, if you don't mind having a neutral processor with less of a graphic card memory I would recommend that you try the imac pro.
Ok, Thanks for your help on this. I will need alot of graphics card memory for my design business which means that I probably will need to go over budget. Can you tell me more information about the Microsoft Surface Studio?
Sure thing, the microsoft surface studio has 1TB or 2TB solid-state drive (SSD) of storage, a 28" pixelsense display, a 10-point touch screen and 16 GB or 32 GB of memory. The computer comes with a surface pen, keyboard, mouse and cable. It is also one of the best computers for graphic design.
4. Address customer's needs
sales associate
sales associate
customer
Great! Thanks for the information, I would like to purchase the Microsoft Surface Studio. How would I purchase this from you?
Great, I'm happy that you made your decision. You can either purchase this online from our store or at our location which you will find on the website. However, if you purchase the computer online I will give you a special discount for your first time purchase!
Ok, I will purchase the computer online. How much would the computer cost with the discount that you are giving me?
sales associate
5. Close the sale
customer
customer
The discount will give you 20% off your purchase, so in this case if you buy the microsoft surface pro that was originally $4,599.00 then your total with the discount would be $3,679.20
Thanks so much! I will make the purchase right now.
Great! Thanks for your business, Feel free to to purchase from us again or look at our selection of products. Have a good rest of your day!
6. Establish a sustainable customer relationship
sales associate
sales associate
customer
Online Sales:
By Tayla Hamilton
Online Sales:
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