Built from the ground up for Central Indiana.
-
92% read online reviews.
-
The average consumer reads 10 reviews before feeling able to trust a business.
-
88% trust reviews as much as personal recommendations.
-
48% say that a review needs to be written from the past 2 weeks in order to have impact.
Star rating is the #1 factor used to judge a business.
Are online reviews important?
**BrightLocal Consumer Survey, 2019
Only 53% of people would consider using a business with less than 4 stars.
ABs download the app on ABs' devices.
Aaron
Crayon Landscaping
615-555-5555
The customer receives a text on their mobile device.
Text does not reflect the cell number of sender.
Current IABBB Review Verification Process
-
Unique email address
-
Unique IP address
-
Reviewer - email verification
-
AB - customer validation
Customer reviews submitted through the app are automatically pre-verified.
Device Keys
• A device key is needed to activate and use the app.
• Device keys are tied to each AB's BID.
• Each AB can have unlimited device keys.
• Six-digit alpha-numeric code generated (device key).
AB's Dashboard
AB's Dashboard - Reporting
AB's Dashboard - Reporting
Suspended or terminated businesses cannot use the app. Once they are again indicated as accredited (in Interactive Blue & eBindr), the app is reactivated.
Assist with reviews on other review sites
works with 100+ review sites
Multichannel Engagement
Customize the message
**depends on
Crayon Landscaping sure
appreciates your business.
Thanks in advance for
leaving a review. It helps!
http://bit.ly/2dkr7og
Crayon Landscaping -
click to leave a review
recipient's
device
Track the Details
Monitor reviews on major review sites
• Free upgrades
• No setup fee
• No termination fee
• Month-to-month subscription
• No contract
$149/month
BY THE NUMBERS
July 15, 2019:
2,328 BBB Reviews
August 31, 2020:
8,191 BBB Reviews
BBB SERVING THE HEART OF TEXAS (AUSTIN)
Better Business Bureau serving Upstate New York
June - December 2019
Total texts sent: 1,536
Total new accreditations: 259
Better Business Bureau of North Alabama
Over 40% adoption within the first 12 months of launching the platform
www.yourcustomerreviews.com
BBB Central Indiana: Your Reviews Training
By Third Coast Interactive
BBB Central Indiana: Your Reviews Training
BBB Indianapolis re-training @ 8/31/20, 12 pm EDT; Sales training @ 9/1/20, 2 pm EDT
