Built from the ground up for Better Business Bureau.
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90% of consumers used the internet to find a local business in the last year.
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The average consumer reads 10 reviews before trusting a business.
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Only 53% of people would consider using a business with less than 4 stars.
Star rating is the #1 factor used to judge a business.
Are online reviews important?
**BrightLocal Consumer Survey, 2019
BBB has partnered with The Review Solution to provide a customized reviews app available to all accredited businesses in Connecticut.
This app is designed to make collecting reviews from your customers easier than ever.
You, the business, download the app on YOUR devices. Your customer doesn't download anything.
Aaron
Crayon Landscaping
615-555-5555
Your customer receives a text on their mobile device.
The text does not reflect the cell number of sender.
Current BBB Review Verification Process
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Validating the email address or phone number of reviewers.
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Allowing the business to confirm interaction with a particular consumer.
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Scrubbing reviews to remove any inappropriate language or personal information before the review is published.
Customer reviews submitted through the app are automatically pre-verified.
(They will not receive verification email from BBB.)
Device Keys
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Device keys tie your instance of the app to your BBB profile.
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You can have an unlimited number of device keys.
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Six-digit alpha-numeric code is needed to use the app; this is generated by the platform.
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You can assign a device key to each employee to track usage.
Your Dashboard
AB's Dashboard - Reporting
Your Dashboard - Reporting
No account required
No anonymous reviews
Review verification; requires consumer info
At least 3 business days before review published
Business can comment before review is published
Google account required
No anonymous reviews
No anonymous reviews
No anonymous reviews
No anonymous reviews
Yelp account required
FB account required; business must enable
No verification; text review optional
Published immediately; review can be removed later w/o prior warning
Business can respond after review is published
Algorithm to determine which reviews are "recommended"
Reviews can be filtered, but status isn't permanent
Business can respond after review is published
No verification; binary recommendation system
Published immediately; recommendations are also shared to your feed
Anyone can comment, including the business
Assist with reviews on other review sites
works with 100+ review sites
Multichannel Engagement
Customize the message
**depends on
Crayon Landscaping sure
appreciates your business.
Thanks in advance for leaving
a review. It helps! Glad we
could be of service today.
http://bit.ly/2dkr7og
Crayon Landscaping -
click to leave a review
Thanks for choosing Crayon
Landscaping, where we grow
customers one project at a time.
Click to leave a review:
http://bit.ly/2dkr7og
Mark Schultz - Designer
Leave your review for
recipient's
device
Track the Details
Monitor reviews on major review sites
Questions?
Patrina Mitchell
pmitchell@thereviewsolution.com
(615) 861-2443
www.yourcustomerreviews.com
Customer Reviews & More
By Third Coast Interactive
Customer Reviews & More
Learn why customer reviews are important and how The Review Solution's Your Reviews app, available to all accredited businesses in Connecticut, can help.
